COVID-19 CUSTOMER INFORMATION
Dear Valued Client,
We would like to start by thanking you for your ongoing support and loyalty during such unprecedented times. We would like to add a big thank you for all your emails and comments on our social channels that have been made in support of the salon and our team.
Moving forward it is our priority to safeguard client’s and team’s health so it is paramount for us to follow government guidelines and recommendations when and where possible and this will remain key to our re-opening.
Our sector falls into Phase 3 at the moment, with a return to work date of 4th July 2020 at the earliest.
Special Request – shared duty of care
To protect everyone within the salon we are asking all staff and clients to please stay at home if you are showing any signs of being unwell. Including high temperature, everyday coughs or colds. We would rather cancel an appointment than take the risk that you may have the virus that could be passed on to others. You will not be charged for cancellations due to illness.
Some of the team will be working longer days and Sundays during our initial opening period. We are planning to open from 8am to 8pm Monday to Friday and then 9am till 5pm on a Saturday and Sunday. This will be reviewed at the end of July.
All bookings will be made on a first request from our waiting list. Booking requests will be checked daily. We will be contacting clients that missed a appointment during the lockdown directly.
We may be conducting some elements of your treatment consultations via Zoom/Watts App prior to your appointment to limit face to face interaction on the day of your visit.
To make a appointment, please contact us via Facebook or by filling out the contact form by clicking below.
Due to potential social distancing restrictions, shift patterns and staff rotas, it may not always be possible to see your colourist and stylist on the same day. When and where possible we will always endeavour to meet your requests, but you may have to consider seeing an alternative stylist or technician or come back in on another date.
We will not be able to perform some services during the initial re-opening period, including fringe trims or dry haircuts.
Standard booking appointments for colour will take priority over colour corrections that are required due to home colouring as correctional services can take considerably longer than our standard bookings.
We are awaiting further guidelines regarding what services we will be able to perform.
Payment for Services
We will be accepting cash payments, however we encourage payment is made by card.
We will be implement a booking fee to secure your appointment, to ensure no shows and wasted appointments as we have a very long waiting list, this fee will be deducted from the treatment cost, if you cancel within 48 hours your fee will be transferred to your next appointment, after this it will be lost.
Only contactless or Apple Pay will be available on the day of service.
Please let us know which payment option you prefer at point of booking.
Your Salon Visit
We have thoroughly reviewed our operational systems to ensure we are as safe and hygienic as possible during the client journey. Luckily with a large salon, we are able to operate on every other chair/section to ensure we are as compliant as possible with social distancing. We have taken particular care to review our housekeeping and cleaning procedures, including sanitising all the equipment we use. Our staff have undertaken specialist training regarding sterilisation.
We are asking all clients to adhere to/note the following regarding their future visits:
As we will be restricted on waiting space, we request that you do not bring anybody with you on the time of your visit.
Please arrive on schedule for your appointment to minimise waiting time and unnecessary interaction.
Please arrive with clean, freshly washed hair so that we may wet it down only for hair services and minimise time at the backwash area.
Magazines and newspapers will not be available.
Our cloakroom will not be operational and we ask all clients to minimise any coats or bags that they bring into the salon with them and keep them on their person.
No refreshments will be available
Our team will be wearing the required PPE during your visit. We will kindly ask you to arrive with a face mask and gloves ready for your appointment.
There will be a small charge for PPE - this will be confirmed once the guidelines have been confirmed.
I hope this will answer some of your questions as we move forward. We will obviously send you a more concise information about the shape of things to come once the government gives us a definitive operational guidelines.
In the meantime, keep safe and healthy and know we will be there to greet you on the other side.